FAQ

How do I choose my hat size?

Selco hats are designed to fit your head perfectly. To select the size that is right for you, please check our sizing chart on our

SIZING PAGE


 

What happens if my hat does not fit properly, or if I wish to return it for any reason?

Your satisfaction is 100% guaranteed. If you wish to return your hat, ship it back to us within 14 days for a full refund or exchange. Returned hats must be in original condition, and must carry all store tags. See our complete Merchandise Return Policy.


 

What are my payment options?

We accept Visa, Mastercard, American Express and Discover.


 

Is it safe to use my credit card over the internet?

Yes. All transactions at Selentinohat.com are safe. We ensure your safety with Secure Socket Layer technology. When you enter your credit card information, it is encrypted (coded), so that no outside party can access it. If you still feel uncomfortable about sending your credit card information online, you can order by phone. Just call us at  1 908 355 6868.


 

Will my privacy be protected?

Absolutely. Selentinohat.com will not share, sell, or in any way distribute or make accessible our customers' names, e-mail addresses, phone numbers, or any other personal information to outside parties. Selentinohat.com may on occasion send customers promotional e-mail announcing news, sales, promotions, or seasonal specials. Such messages will always include an unsubscribe link to opt out of future e-mails.


 

How much will I pay for shipping and handling?

 Standard Shipping     

Free shipping on all orders.

  

What if the hat I ordered is out of stock?

We carry a full stock of all the items posted on this website, and expect to be able to fill your order. If, however, we find that the item you ordered is no longer in stock, we will contact you via e-mail within 3 days, and issue a prompt refund to your credit card for the full amount you paid.


 

Can I track the status of my order?

We will send you an e-mail confirming your order, and another e-mail when your order has been shipped. You will also receive a UPS tracking number, so that you can check on the status of your order at UPS, online.